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FAQs

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What are the check-in and check-out times?

Our check-in time is from 3:00 p.m., and check-out time is from 15:00 p.m.

out) must be done before 12:00 noon.

If you need to enter before or leave after the established times, we

We recommend consulting with the reception. Requests for early check-in or

Late check-out is subject to availability and additional charges may apply.

Please contact us in advance to check the possibility of accommodating

your request.

Is smoking allowed in the rooms?

No, this is due to current regulations in Mexico, which prohibit smoking in public spaces.

closed with public access, including hotel rooms.

However, we do have an outdoor patio where smoking is permitted. Thank you.

for your understanding.

Are pets allowed?

Yes, we accept pets in our facilities. An additional fee applies.

$100 per night to cover cleaning and maintenance services. To ensure a

pleasant stay for everyone, we request that pets are always under

supervision and that their owners are held responsible for their behavior. It will be

It is a pleasure to welcome you and your furry companion!

Does it have parking?

Yes, we have an agreement with a nearby parking lot that offers parking service.

Overnight stay for $70 pesos. This service is available to our guests.

guests and provides a safe and convenient place to park your vehicle

They last overnight. If you would like more details or assistance using this service, please don't hesitate.

to consult us at reception.

Do you have breakfast included?

Breakfast is not included in the room rate. However, as a courtesy,

We offer tea, coffee, and toast to get your day off to a good start. If you'd like options

In addition, we will be happy to recommend cafes and restaurants.

nearby offering a variety of local breakfasts.

Do you have luggage storage?

Yes, we offer luggage storage service at no additional cost to our guests.

guests. This allows you to continue enjoying our beautiful city of Morelia

without the worry of carrying your belongings.

You can leave your luggage at reception whether you arrive before check-in time or

If you wish to continue exploring the city after check-out, our staff will be happy to assist you.

happy to assist you with this service.

Do you have 24-hour reception service?

Yes, we have a 24/7 reception service.

Our staff is always available to assist you at any time, no

Do not hesitate to reach out to us; we are here to ensure that your experience is as

as pleasant as possible.

Are there any recommendations for local attractions?

Of course! You'll find information on our website and at the hotel reception.

detailed information on the various attractions offered by our beautiful city of Morelia.

For more information or personalized recommendations, do not hesitate to contact us at

Reception. We'll be happy to help you plan your visit.

Will I receive a discount if I book multiple rooms?

Yes, we offer special discounts for group bookings. We consider a

Group bookings for 10 or more rooms. For a quote,

personalized and learn about the available benefits, please contact us at

Email: reservacioneshotelallende@gmail.com. Our team will contact you

contact you to provide you with all the necessary information and ensure that your

group enjoy a comfortable and convenient stay in our city of Morelia.

Do you have another question?